Effective date:
This policy explains how Flight Spool LLC, an Iowa company, collects and uses information through its website at flightspool.com, including private proposal pages we share with clients. We do not sell or rent your personal information.
Information you give us
We collect the information you choose to provide through our forms:
- Contact messages: your name, email address, selected project type if provided, and message.
- Project requests: your name, email address, project name and details, requested services, pricing selections and estimate, footage links or upload-link requests, and optional listing links.
- Filming guide signups: your email address and whether you choose to receive marketing tips and service updates. We record your consent choice and signup details.
- Proposal estimates: if you use the estimate builder on a private proposal page and choose to email the estimate to yourself, we collect your email address and your selections. You receive the estimate, and Flight Spool receives a copy. Sending an estimate does not place an order or accept a proposal.
The project form collects links to footage, not footage uploads. If you later share files through another service, we use those files to discuss or complete your project. Please do not send passwords or sensitive personal information in forms or shared links.
How we use your information
We use your information to respond to questions, discuss and quote projects, arrange access to footage, provide our services, and keep records of requests and communications. We also use it to provide the filming guide and requested resources, maintain the website, troubleshoot problems and prevent misuse.
Email and optional marketing
We use Gmail to deliver notifications to our team and send transactional emails, including the filming guide link and shot list you requested. These emails can contain the information you submitted. Our website may save delivery records so we can identify failed notifications and retry them.
Marketing consent is separate and optional. You can access the filming guide without agreeing to marketing. Contacting us or requesting a project does not automatically enroll you in marketing. If you opt in, we may send tips and service updates. You can withdraw that consent by emailing us. Requested resources and messages about your project are service communications, not marketing enrollment.
Analytics and technical information
We use Plausible Analytics to understand website visits and interactions, such as calculator use, successful form submissions, guide downloads and video engagement. Plausible does not use cookies and does not store IP addresses or build profiles of individual visitors. Our analytics events contain no names, email addresses, message contents, property names, footage links or request IDs.
Plausible reports aggregate information such as pages visited, referral sources, browser or device type and approximate location. Our hosting and service providers may also process technical request information, such as IP addresses and error logs, to deliver, secure and troubleshoot the website. Anonymous analytics counts are separate from the contact details stored when you submit a form.
Browser storage and embedded media
We use local browser storage to remember that the filming guide has been unlocked and whether a guide video has been played before. These guide flags do not store your email address. You can clear them through your browser settings; you may then need to unlock the guide again. Private proposal pages use a necessary cookie to remember that you entered the proposal password. It does not contain your email address and is not used for analytics or advertising.
The website embeds Vimeo videos and third-party virtual tours. Virtual tours on our site load only when you choose to explore them. Loading or using those players connects your browser to their providers, which may receive your IP address, device information and playback activity and may use cookies or other storage under their own privacy policies. External links, including footage-sharing links, take you to services with their own privacy practices. Website fonts also load from Google Fonts.
When information is shared
We share information with providers needed to operate the website and deliver our services, including Replit for hosting and database storage, Google/Gmail for email, Plausible, and media providers when you load their content. We may access the footage-sharing service you choose so we can work on your project.
We may disclose information when required by law, a valid legal process or a lawful government request. We may also disclose information when reasonably necessary to protect our rights, address fraud or misuse, or protect someone’s safety. We do not sell your information or share form details with analytics for advertising.
Retention and security
We keep information for as long as reasonably needed to respond to you, provide requested resources and services, maintain business records and meet legal obligations. Stored form records, notification records and email copies may be held in different systems. We do not promise automatic deletion after a fixed period.
We use reasonable measures to protect information, but no website, email system or storage service can guarantee complete security.
Questions, corrections and deletion requests
Email us using the contact details below if you have a question, want to correct information, request deletion, or withdraw marketing consent. Tell us which email address or project the request concerns. We may ask for enough information to verify that the request is yours, without asking for unnecessary personal details.
We will review your request and respond in accordance with applicable law. We may need to keep some records for legal obligations or unresolved business matters and will explain any applicable limits. Clearing browser storage does not delete form submissions or email records.
Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Policy updates
We may update this policy when our website or practices change. The effective date identifies the current version.